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- To protect your purchase, OFFICIAL MEMORABILIA engages premium courier services that will deliver direct to your door. As such, please ensure that you provide details of your best daytime delivery address, noting that PO Boxes are not an option for courier services.
- Please note that the majority of deliveries occur between 9am - 5pm. Please ensure you are entering your most accessible address for this time period (consider your work address as an alternative to your residential address.)
- OFFICIAL MEMORABILIA’s standard delivery time-frames are 15-20 business days, unless otherwise communicated or mentioned in the product description.
- Due to international protocols in affect due to COVID-19, please allow for additional time for any orders from our International partners, who may be navigating their own lock-down/isolation processes during this time.
- Products imported from our international partners are sometimes procured on a drop-ship basis, and subject to availability. If we are unable to procure the product(s) necessary to complete your order, we will refund the relevant purchase.
- For major programs, we will continuously keep you updated throughout the progress of your order. In the event that there is an unanticipated delay (for example the signatory has injured themselves and the signing session needs to be delayed), you will be communicated proactively with advice of the anticipated despatch time-frame.
- When your order has been despatched, online tracking information will be e-mailed to you. From here, you’ll be able to track the transit of your piece from our door to your door, every step of the way.
- To ensure its safety, all items require the recipient to sign for the package upon arrival; the package cannot be left unattended.
- Delivery costs are applicable to any location within Australia; for a tailored international delivery quote, please contact us at firstname.lastname@example.org or on 1300 676 020.
- For customers requiring delivery outside Australia, please note that duties and taxes remain the sole responsibility of the purchaser.